Terms and Conditions

Terms and Conditions

Effective Date: October 1, 2026

Welcome to Blue wish.

These Terms and Conditions govern your use of the Blue wish mobile application, website, and related services. By using the app, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, please do not use the app or our services.

1. Use of the Service

Blue wish provides an online platform through which users may browse and purchase food products and related items, including seafood, fish, sushi, sauces, and other products made available from time to time.

You may use the service only for lawful purposes and in accordance with these Terms.

You must not use the app:

1. For unlawful purposes.
2. Fraudulently or deceptively.
3. In a manner that harms the app or other users.
4. To gain unauthorized access to accounts or systems.
5. To interfere with the normal operation of the service.

2. Account Registration

Certain features may require you to create an account.

When registering, you agree to:

1. Provide accurate and current information.
2. Keep your login credentials secure.
3. Not share your account in a manner that compromises its security.
4. Keep your information updated.

You are responsible for activity conducted through your account except where unauthorized activity results from a failure on our part.

Please contact us immediately if you believe your account has been accessed without authorization.

3. Products

We make reasonable efforts to display product information accurately, including:

1. Product names.
2. Images.
3. Descriptions.
4. Prices.
5. Weight or quantity.
6. Availability.

However, product appearance, packaging, images, or other details may occasionally differ from what is displayed in the app.

All products are subject to availability.

We may update product information, availability, descriptions, and prices at any time.

4. Food Products and Allergies

Certain products may contain ingredients that cause allergic reactions, including but not limited to:

1. Fish.
2. Shellfish.
3. Nuts.
4. Dairy.
5. Eggs.
6. Wheat or gluten.
7. Soy or other ingredients.

Users are responsible for reviewing product ingredients and allergy information before purchasing or consuming a product.

If you have a serious allergy and the available information is insufficient, please contact us or the relevant store before placing an order.

The app should not be relied upon as medical or nutritional advice.

5. Pricing

Product prices are displayed in the applicable currency.

Prices may or may not include taxes, delivery charges, or other applicable fees depending on the region and order.

Where applicable, the final amount payable will be shown before the order is confirmed.

We reserve the right to change prices before an order is placed.

If a price is clearly incorrect due to a technical or administrative error, we may cancel the order or contact you to confirm the correct price.

6. Orders

Submitting an order constitutes an offer to purchase the selected products.

An order is not considered finally accepted until it has been confirmed through the app, by us, or by the relevant store, depending on how the service operates.

An order may be rejected or cancelled where:

1. A product is unavailable.
2. There is an obvious pricing or product information error.
3. Delivery cannot be completed.
4. Payment fails.
5. Fraud or misuse is suspected.
6. Circumstances beyond our reasonable control prevent fulfillment.

If payment has already been collected for a cancelled order, refunds will be handled according to the applicable refund policy and payment method.

7. Payments

Various payment methods may be offered within the app.

Payments may be processed by third-party payment providers.

By using a payment method, you confirm that you are authorized to use it.

Payment processing may also be subject to the terms and policies of the relevant payment provider.

We do not guarantee that every payment method will be available in every location.

8. Delivery

Users must provide a complete and accurate delivery address.

Delivery times may vary based on:

1. Location.
2. Product availability.
3. Order size.
4. Weather.
5. Traffic.
6. Store operating hours.
7. Other circumstances outside our control.

Delivery times displayed in the app are estimates unless expressly stated otherwise.

Users are responsible for ensuring that someone is available to receive the order when required.

9. Perishable Products

Certain products offered through Blue wish may be fresh, chilled, frozen, or otherwise perishable.

For food safety and hygiene reasons, returns and exchanges of perishable products may be subject to additional restrictions.

A perishable product generally cannot be returned simply because the customer has changed their mind after receiving it in the agreed condition.

This does not affect your rights where:

1. The wrong product was delivered.
2. A product was damaged.
3. A product had a quality issue at the time of delivery.
4. The delivered product did not match the order.

10. Cancellations and Refunds

Users may be able to cancel an order before preparation or dispatch begins, depending on its status.

Once preparation of perishable products has started, cancellation may no longer be possible.

Refund requests may be assessed based on:

1. Order status.
2. Product type.
3. Reason for the request.
4. Payment method.
5. Applicable law.

Refunds may take additional time to appear in your account due to processing by banks or payment providers.

11. Promotions and Discounts

Blue wish may offer coupons, discounts, or promotional offers from time to time.

Promotions may be subject to:

1. Expiration dates.
2. Minimum order requirements.
3. Eligible products.
4. Eligible users.
5. Usage limits.
6. Geographic restrictions.

Discounts and promotional credits cannot be exchanged for cash except where required by law.

We may cancel promotions used fraudulently or in violation of their applicable terms.

12. Reviews and User Content

If users are allowed to submit reviews, comments, images, or other content, such content must not contain:

1. Abusive or threatening material.
2. Illegal content.
3. Fraudulent or misleading information.
4. Intellectual property infringement.
5. Personal information about others without authorization.
6. Spam or unauthorized advertising.

We may remove or restrict content that violates these Terms or applicable law.

13. Sellers and Stores

Where certain products are offered by independent sellers or stores, those parties may be responsible for aspects of:

1. Products.
2. Prices.
3. Inventory.
4. Order preparation.
5. Product quality.
6. Product information.

In certain cases, Blue wish may operate as a technology platform connecting users with stores or sellers.

Nothing in these Terms limits mandatory consumer rights provided by applicable law.

14. Intellectual Property

All rights relating to Blue wish, including its:

1. Design.
2. Trademarks.
3. Logos.
4. Software.
5. Proprietary text.
6. User interface.

are owned by or licensed to Blue wish.

You may not copy, modify, distribute, or commercially exploit any part of the service without authorization.

Certain product names, images, trademarks, or other materials may belong to their respective owners.

15. Third-Party Services

The app may integrate with third-party services including:

1. Payment processors.
2. Mapping services.
3. Delivery providers.
4. Apple or Google authentication.
5. Analytics and notification services.

Your use of third-party services may also be subject to the applicable provider's terms and privacy policies.

16. Account Suspension or Termination

We may suspend, restrict, or terminate an account where a user:

1. Violates these Terms.
2. Engages in fraudulent activity.
3. Abuses promotions or discounts.
4. Threatens platform security.
5. Engages in illegal activity.
6. Repeatedly misuses the service.

Users may also request account deletion through the functionality available in the app or by contacting us.

17. Service Availability

We aim to provide reliable access to our services but cannot guarantee uninterrupted availability.

Services may temporarily become unavailable due to:

1. Maintenance.
2. Updates.
3. Technical failures.
4. Third-party service outages.
5. Circumstances outside our reasonable control.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Blue wish will not be liable for indirect or incidental losses arising from use of the service.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

19. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Website:

https://www.blue-wiish.com/

A direct link to your Privacy Policy should be inserted here once available.

20. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published through the app or our website together with a revised effective date.

Continued use of the service after revised Terms take effect constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt, subject to any mandatory consumer protection rights that may apply based on the user's location.

22. Contact Us

If you have questions regarding these Terms and Conditions, please contact us:

Company Name: Blue wish

App Name: Blue wish

Email: ahmedmansour2196@gmail.com

Website: https://www.blue-wiish.com/

Address: Cairo, Egypt